Frequently Asked Questions (FAQs)
We're Here to Assist You!

If this is your first experience buying Travelex, we've compiled a list of Frequently Asked Questions to help you make your decision. Please read them over and see if your question is answered. If not, we invite you to contact us so that we may offer further assistance.
 
Travelex
  • What if I have questions regarding the benefits of a travel insurance policy?

  • If I change my mind after enrolling in a protection plan, can I get a refund?

  • Why is Trip Cancellation/Interruption protection important?

  • Can I buy travel protection without any trip cancellation coverage?

  • What happens if I purchase a protection plan and need to make changes (trip cost, dates, etc.)?

  • What is the difference between First Payer and secondary coverage? Why does it matter?

  • Why should I purchase a Travel Protection Plan when I have other insurance policies? What is the difference?

  • Will I receive an insurance card to carry with me after I purchase?

  • What if I have questions regarding the benefits of a travel insurance policy?
    Contact our customer service department who would be happy to assist you in understanding every detail of travel insurance and each of our offered plans.

    You may reach our customer service department at 1 866-979-6753


    If I change my mind after enrolling in a protection plan, can I get a refund?
    Yes, Travelex will refund your plan cost (minus the processing fee) if you are not completely satisfied within 10 days of purchase, provided you have not departed or filed a claim.


    Why is Trip Cancellation/Interruption protection important?
    All travel suppliers, whether they are tour operators, hotels, travel agencies, cruise lines or airlines, have cancellation penalties. You pay a deposit or final payment toward a trip and these suppliers will apply their published penalties to your trip. You will find the published penalties more severe as your scheduled departure date gets closer. These published penalties inform you that if you cancel, the supplier will hold all or a large percentage of your monies placed as down payment, deposit or final payment. You will lose this money. Trip Cancellation and Interruption is designed to reimburse you for your loss if you cancel or interrupt for a covered reason.


    Can I buy travel protection without any trip cancellation coverage?
    Yes, you can choose a plan that excludes this coverage but still includes a full range of benefits to protect you during your trip, including coverage for: trip delay, emergency medical, medical evacuation/ repatriation, baggage and baggage delay, and much more!


    What happens if I purchase a protection plan and need to make changes (trip cost, dates, etc.)?
    Simply call Travelex prior to your departure date and we will happily make any changes. Please refer to your Confirmation of Coverage for the appropriate phone number to call.




    What is the difference between First Payer and secondary coverage? Why does it matter?

    Travelex protection plans offer First Payer coverage:  Meaning that we will pay first and co-ordinate with other insurance you may have after you have received your payment from us.  Homeowner's and rental policies usually have large deductibles in the event of lost or stolen baggage when traveling.  With our policy you are insured from dollar one. 

    With Travelex being the First Payer you will see easier claims handling and less time and hassle to receive reimbursement for your eligible losses.
    With secondary coverage, you may be asked to exhaust coverage from your other existing polices before filing a claim.

     



    Why should I purchase a Travel Protection Plan when I have other insurance policies? What is the difference?

    Emergencies happen when you least expect it. Travelex combines insurance coverage and travel assistance services into a package that protects both you and your investment - before and during your trip. This coverage can protect you against losing your travel investment to travel suppliers, like cruise lines and tour operators, if you should cancel within their non-refundable cancellation period.

    Credit card insurance policies may protect you for flight accidents, car rental damage or for accidental death while traveling, but this protection is usually only offered to you when you purchase your tickets with that particular credit card.

    Many HMO's and PPO's offer limited coverage when traveling outside your networks. Medicare supplement benefits also need to be reviewed to determine their exact benefits or lack of benefits when traveling.




    Will I receive an insurance card to carry with me after I purchase?

    You will receive a Confirmation of Coverage and a Description of Coverage via e-mail, mail or fax. The Confirmation of Coverage will include travel assistance phone numbers to call in case of emergency. The Description of Coverage will explain the benefits, conditions, limitations and exclusions.

    You should take your Evidence of Coverage with you while you travel in case of an emergency. You may also want to print your Travel Assistance calling information if traveling abroad.

    This is a general explanation; certain conditions, limitations and exclusions apply as outlined in the Description of Coverage. If you still have questions, please call our Customer Service Department at: 1 866-979-6753.








    Travel Plus

     

    Travel Plus

    Plan Benefits

    Plan Cost

    Description of Coverage

    Providers

    Alerts

    Frequently Asked Questions

    Document Library

    Service and Support

     

    Copyright © 2001 Insuractive, Inc.

    The Travel Insurance Experts